POST SITE PROBLEMS HERE

Published on July 13, 2005 By KarmaGirl In Blogging

I am seeing a bunch of hit and miss posts about issues that people are having. However, it is impossible for the web programmers to find the reports in this fashion. Though Cordelia can relay the messages, she can't actually fix the issues (as can none of us expect the web team).

So, please post your issues here. *BUT*, when you do, make sure that you are giving every detail possible. A "this site is acting odd" report will get us nowhere. Post when, where, and how the problem occurred. Also let us know what browser you are using and if you have already tried cleaning your cookies. Reproducible issues are easiest to track (with info on how to reproduce them) so, please try to reproduce the issue prior to reporting it.

Please remember that the more info you provide, the more likely it can be fixed.

Comments (Page 1)

KarmaGirl

on Jul 13, 2005

I have reproduced Manopeace's edit issue. If you try to edit an article, it acts like it is updating it, however, it doesn't change the original article in the view. However, it does seem to eventually update it (maybe when the article DB updates?).

Mr_Frog

on Jul 13, 2005

Ditto for the little_whip problem. I've seen this on numerous articles.

-- B

Zoomba

on Jul 13, 2005

1. Header and footer images on JoeUser (as well as any layout-related images on totalgaming.stardock.com) fail to load. Images on the sidebars however load fine. This only happens from work for me, so it may be that the server you host some of your images on are blocked by our filter. Posting this one mainly because someone else may be experiencing the same problem.

2. Can't access forum pages. I get the generic IE can't find server error page when trying to click to a forum link. forums.joeuser.com resolves fine on my work DNS server finally, but it still won't load. I do not see this problem at home.

Aside from those two, the site has just been loading incredibly slow the past few days, though this could be because IE is trying to load images it simply can't and it's gumming up the works.

dharmagrl

on Jul 13, 2005

The only problem I'm currently having is that the comment count on various threads isnt displaying properly, articles that have 30-40 replies are showing 1 or 2 comments. The comments themselves can be read, but the number of comments displayed is incorrect, and doesnt reflect new ones.

Me too. Also, I'm still getting the 'object not set to the instance of a reference' (or something like that) message and I'm also getting 'cannot execute command, maximum time to process has expired' (again, or something like that) messages pretty regularly.

And, it's excruciatingly slooooooooooooooow sometimes.

Apart from that, everything is good!

Manopeace

on Jul 13, 2005

1. Comments count not working at all
2. Lots of problems logging in...have to try many times
3. Edit feature not working (as said earlier)
4. Track Watch notification does not always work

Otherwise...JU is a great site and we love you!

Zoomba

on Jul 13, 2005

Follow-up:
The images that are not loading for me are hosted on http://images.stardockcentral.net When I do a domain lookup with nslookup I get:

Non-authoritative answer:
Name: images.stardockcentral.net
Address: 66.54.81.54

When I try and connect directly to the IP address for the server I get a connection timeout. Same trouble for forums.joeuser.com. Non-auth, timeout on IP. Here is the complete dump from both nslookup and traceroutes run from my system here...

Y:\>nslookup images.stardockcentral.net
Server: My company DNS
Address: 10.33.86.95

Non-authoritative answer:
Name: images.stardockcentral.net
Address: 66.54.81.54

----------------------

Y:\>nslookup forums.joeuser.com
Server: My company DNS
Address: 10.33.86.95

Non-authoritative answer:
Name: forums.joeuser.com
Address: 66.54.81.60

----------------------

Y:\>tracert forums.joeuser.com

Tracing route to forums.joeuser.com [66.54.81.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 172.25.84.1
2 1 ms <1 ms <1 ms 172.25.24.8
3 4 ms 4 ms 3 ms 10.1.160.1
4 3 ms 6 ms 3 ms Company Gateway [10.33.82.26]
5 4 ms 5 ms 4 ms 208.242.14.1
6 * 500.Serial2-1.GW4.HAR1.ALTER.NET [157.130.31.189] reports: Destination host unreachable.

Trace complete.

----------------------

Y:\>tracert images.stardockcentral.net

Tracing route to images.stardockcentral.net [66.54.81.54]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 172.25.84.1
2 <1 ms <1 ms <1 ms 172.25.24.8
3 12 ms 7 ms 3 ms 10.1.160.1
4 3 ms 3 ms 3 ms Company Gateway [10.33.82.26]
5 5 ms 6 ms 7 ms 208.242.14.1
6 500.Serial2-1.GW4.HAR1.ALTER.NET [157.130.31.189] reports: Destination host unreachable.

Trace complete.

----------------------

Y:\>tracert joeuser.com

Tracing route to joeuser.com [66.28.242.220]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 172.25.84.1
2 1 ms <1 ms <1 ms 172.25.24.8
3 10 ms 9 ms 10 ms 10.1.160.1
4 15 ms 3 ms 12 ms Company Gateway [10.33.82.26]
5 11 ms 11 ms 13 ms 208.242.14.1
6 9 ms 11 ms 7 ms 500.Serial2-1.GW4.HAR1.ALTER.NET [157.130.31.189]
7 11 ms 11 ms 12 ms 549.at-5-0-0.xr2.nyc9.alter.net [152.63.23.30]
8 15 ms 20 ms 14 ms 0.so-2-1-0.xl2.nyc9.alter.net [152.63.23.141]
9 24 ms 35 ms 35 ms 0.so-1-2-0.xl2.nyc4.alter.net [152.63.21.13]
10 9 ms 10 ms 14 ms 0.so-7-0-0.br1.nyc4.alter.net [152.63.21.81]
11 14 ms 11 ms 10 ms 204.255.169.34
12 9 ms 9 ms 9 ms p14-2.core02.jfk02.atlas.cogentco.com [154.54.2.125]
13 33 ms 32 ms 32 ms p14-0.core02.ord01.atlas.cogentco.com [66.28.4.86]
14 35 ms 33 ms 42 ms p12-0.core03.ord01.atlas.cogentco.com [154.54.3.154]
15 36 ms 32 ms 31 ms p5-0.core01.ord04.atlas.cogentco.com [154.54.3.46]
16 33 ms 34 ms 32 ms g3-2.hc01.ord04.atlas.cogentco.com [204.6.150.34]
17 34 ms 39 ms 32 ms stardockcorporation.demarc.cogentco.com [38.112.15.250]
18 39 ms 33 ms 32 ms 66.28.242.220

Trace complete.

I bolded the points of failure on the first two traceroutes (images and forums) and then when it went through successfully at the same point for JoeUser.com. This might be an issue with Alter.Net that needs to be cleared up.

Hope this helps

SATYROBE

on Jul 13, 2005

At 18:38 german system time on July 13, 2005, using IE Explorer 6.0 and sometimes free DX browser or wincustomize browser or
sd central or skin browser sometimes, I have tried to kill my first cookies (which, if I do it wrong, might kill hundreds of thumbnails for which
I paid some transfer costs that were higher than the justly priced 110$ for downloading and subscribing to Stardocks things, giving me
close to half a gig of great things already, there still are some questions and potential issues which might clarify themselves up next
tuesday again. My bandwith sucks and will not be improved til autumn. Stardocks server is sure to be VERY fast and powerful, but of,
course, with 4 million up and downloaders, might seem to slow for some browsers time out settings, which I have also tried to adjust
in vain. You are not to be blamed for my bandwidth, and if I could fork over thousands of dollars to improve yours just like that, this would be
the time to do it.

In the meantime, copyrights and tools are coming in, but I still cant upload a logon neither stardock.zipped nor unzipped as suggested
in the uploading mask, while my telephone companies mail server does allow my attaching and successfully mailing the preview,
readme text unhtml style, and the unzipped logonxp.

This is no critique, just an explanation why I am currently still taking more than I am giving, and this is not just another attempt to turn
an article into a chat site artificially.

I have already posted a dead link still existing, and also reported when things started out to work again, which I will try to do next german
tuesday, if there are changes, so let´s not do that again now.

How do I find the right cookie names, or do I have to total everything my windows searcher finds with WC or joeUser like I tried to a
certain extent only yet so as not to also total all my settings for so many nice programs that took a while and some bandwidth to
optimize?

On my Ju site, when i reenter the browser and login and refresh, some articles are still private, although when I then enter the editing
mask and refresh, everything looks fine there and not private, for example, but even resubmitting and logging out and closing down
the browser does not help. By the way, should I stay logged in or out when waiting for changes or corrections. In general, I thought
logging out was always good at the end of a day or having posted/editing things, plus for viewing updated stats and refreshing em
you should be logged out. Well, see what happens next week. All that would help til then is a little more explicit brief instruction on
killing cookies, and my cleaning up me system and waiting, I guess.

How often should I kill cookies? Which ones do I kill first?

Mr_Frog

on Jul 13, 2005

I have been getting '500 - internal server error' messages off and on through the morn.

-- B

Trudygolightly

on Jul 13, 2005

When people leave comments there's no record of it, and some articles that had the number of
comments there have gone away or been reduced.
Pretty much what Little Whip said so well.

foreverserenity

on Jul 13, 2005

I'm having this problem too Karma.

ShadowWar

on Jul 13, 2005

Ditto for me and the replie, home points and so on reading is way off. Last artile I posted had 2 replies and it showed none. Hmmm

Is it a hint? LOL..

itgirl

on Jul 14, 2005

What Little Whip said - articles where people have commented are being displayed as nil (although if you click on the '0 comments', you can then see the comments - it's just frustrating), and the site visits isn't working either.

This has been happening since monday afternoon / evening. Thanks for listening!

ShadowWar

on Jul 14, 2005

I just noticed also that I edited an article and it will not update on the page. (And yes I refreshed the screen. LOL) Very strange. Hope these reports help those that are working on it.

Zoomba

on Jul 14, 2005

Just wanted to report that the route issues for images and forums have cleared up for me.

ShadowWar

on Jul 14, 2005

Also the autotracking feature is not working. I am not getting any notices at all and I know there have been comments posted.

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